Policies and Procedures

Policies and Procedures

Reservations

• Orders may be placed via email, in person (by appointment), or by phone.

• Payment Methods - Check, Cash, Visa, Master Card or Discover.  (All reservations   require a current credit card on file for security purposes)  To ensure equipment   availability we recommend that you place your reservation as soon as you have an   event date set).

• A 50% (non-refundable) deposit is required on all tenting and tent décor at the time of   reservation.


Prices are subject to change; but will be honored 30 days from date of quote.


Cancellations

Reservations must be cancelled 7 days prior to the event date to avoid a 100% cancellation charge. 


Venue Access

All rentals & delivery fees are based on ground floor access within 50' of site set up. 

Delivery trucks & trailers require 10" wide access right of way and 14' height clearance. Additional fees will apply for difficult access to the delivery site.


Upon arrival for set up and tear down the area needs to be cleared with no obstructions. If tent staff have to remove tables, chairs, decorations, etc. a fee will be applied at that time.


After hour pick-up/delivery

Rental rates are based on delivery and pick-up during normal business hours. Should you require delivery or pick up outside our normal hours an overtime charge will be accessed. ($50/minimum)


Cleaning Fees

A minimum of $50.00  will be charge if there is evidence of any grilling/fire under tent area, as well as, any debris from trees, plants or decorations.


Lighting

Access to power outlets must be available for use. Generators can be supplied at additional cost.


Grounding of tent

We use three method of grounding tenting:

36" stakes /  55 gal. water  barrels or 3,895 lbs.ecology blocks.

Ecology blocks are supplied at additional costs.

Water barrels need to be filled on site.


Utilities underground must be marked by calling 811 Dig 48 hours prior to arrival